Please contact Customer Service"this serial number has not been used before and I checked the number several times?Ĭan you please let me know the exact error message or you can share a screenshot of the error message? It's a brand new facility for Acrobat Pro XI during entry of the series numer I get we are unable to validate this serial number for XI Acrobat pro. Installed Acrobat XI Pro and when to enter the serial number, I get "we are unable to validate this serial number for Acrobat pro XI. Serial number seems to have been accepted.since that encodes now starts without a license message. I installed CS6 in trial mode and enter the license number. I have not tried removing it (not until I have CS6 sorting) Previous records under PETER FENNELL-JONES This is the first time I had problems trying to download and implement a version. I use Adobe Premiere since 2006 and I currently CS5.5. The serial number is 24 digits into 6 groups of 4 characters. I checked my account and the license is added to the file. I ran PremierePro_6_LS7.exe, and with load specified with number series, reached the point to enter the serial number. PremierePro_6_Content_LS7.exe PremierePro_6_Content_LS7.7z PremierePro_6_LS7.exe PremierePro_6_LS7.7z I bought and got a license for first CS6 serial number. "We are unable to validate this serial number for Adobe Premiere Pro CS6 family." After that you see the error message, or you see a drop-down list with a list of upgrade products (which include acrobat pro x) eligible? When you start the installation of your dc acrobat you will be asked your serial number of dc. If anyone has a solution or knows the problem, please advise. Online tech from Adobe technical support is severely lacking. I purchased from an Adobe reseller (I checked that they are an authorized dealer) 6 Lightroom for which I also have the same message. Yet, when you go through the steps to install I get the same message repeatedly: we are unable to validate this serial number for Adobe Acrobat Pro. Adobe shows my latest Acrobat X Pro version. I bought an upgrade from live Adobe for Acrobat Pro DC. Same message when installing "We are unable to validate this serial number for Adobe Acrobat" "Ĭontact adobe support by clicking on this link then "still need help" as soon as it appears, I purchased a download version of Lightroom 6 from Amazon and when I write the number of license keys I get this message "we are unable to validate this serial number for adobe Lightroom. I just bought the upgrade to lightroom and get this message when installingįortunately the Adobe customer service has been able to help me by making a change to my hosts file. We are unable to validate this serial number for adobe lightroom. Then try to activate the CS 6 apps using the serial number, it shud work. Once you have replaced the Hosts file, double click on it again and check if the Hosts file is free of Adobe entries.When you are prompted, the authentication by password Mac,.We replace the modified hosts file that we had copied on the desktop with the original Hosts file inside the folder etc.Then copy and paste the Hosts file in folder etc.Make sure that there is no entry of Adobe on the inside.Then close the Textedit, it will Autosave. Remove all entries that has name of adobe.What are the blocker of Adobe which affects the serial number validation processes. Selecting a region changes the language and/or content on installing After Effects CS6, after the number of input series - report «we are unable to validate the serial number for Adobe After Effects CS6.» Please contact the support. » Select Remove Preferences, then Authenticate as an Administrator, and follow the onscreen instructions.Īdobe’s single-user license allows the installation of a single product license on two machines (such as one work machine and a home machine) used by the same user and not used concurrently. If you want to install a product on a third computer, you must first deactivate a previous installation on your computer. To safely uninstall on macOS, double-click the product installer in Applications/Utilities/Adobe Installers or double-click the Uninstall alias located in the Application folder. Don't drag applications to the trash to uninstall them. macOS: macOS has a different uninstall functionality.Select the product you want to uninstall, select Uninstall, and then follow the onscreen instructions. In Windows, open the Windows Control Panel and double-click Programs and Features.Before you uninstall, close all applications currently running on your system including other Adobe applications, Microsoft Office applications, and browser windows.